Terms and conditions for online shopping at glerups.com

Check your order confirmation
When receiving your order confirmation, check that it agrees with your order placed. Contact glerups immediately if you notice any errors.


General information about glerups

Glerups Inc.
27 Pleasant St
Newfields, New Hampshire
03856 USA
Tel: 1-833-GLERUPS (1-833-453-7877)
E-mail: glerupsusa@glerups.com

VAT. No.: 320487490


Payment
As a private customer, you are only able to pay for your goods with credit card. This method of payment is covered by the opposition system.

When paying with a credit card we will only subtract the subtotal of your purchase from your account when the item is shipped. You can pay with VISA, MasterCard, VISA Electron, American ExpressMasterCard and Maestro.

The entered data is encrypted and cannot be read by others. Card information is sent through an encrypted connection to our server.

The opposition system
You can always oppose if an amount is deducted from your account and you can demonstrate:

  • you have not received the product
  • you have been exposed to a misuse of your credit card information
  • you regret your purchase before receiving it, e.g. by refusing to receive it or not collect it at the post office
  • the amount deducted from your account is higher than you authorized when placing the order

It is a condition that your opposition cannot be immediately refuted as false.


Delays
glerups.com will contact you either by telephone or email, if any problem (in terms of production failures, delays, etc.) occurs when processing your order.
If your goods do not arrive within the agreed date, please contact us by phone: 1-833-GLERUPS (1-833-453-7877) or email:


Damage or defects
glerups.com has a strict quality control, but errors may occur. If you receive a delivery with any defects, we will repair or exchange your item. Another opportunity is to get the price refunded, depending on the extent of the defect.

According to Consumer Contracts customers have a 2-year warranty on manufacturing and material defects from the day you receive the item. Damage to the product caused by improper use of it or normal wear and tear is not covered by the warranty.

If there are deficiencies, damages or other claims in the product, please contact glerups.com as soon as possible. Remember to have your invoice and order confirmation ready when you contact us by phone: 1-833-GLERUPS (1-833-453-7877) or email:

Once you have received an answer, please send the defective product, a copy of the relevant invoice and a description of the defect to the following address:

Glerups
27 Pleasant St
Newfields, New Hampshire
03856 USA

Once we receive the defective item, we will contact you immediately by email, to discuss how we handle the case.

glerups.com recommends that the product is sent as a package, which makes it possible to trace the shipment. By this any doubt is removed whether the goods have been delivered to glerups.com or not, and you have the opportunity to advertise for the package if no delivery should have taken place. The package is rejected by glerups.com if it is returned as COD (cash on delivery) or without postage or with "no distribution".

Note
All exchanged products will renew their warranty period from the date the customer receives them.


Receipt
Valid receipt is the order confirmation and/or the invoice on which the product is specified.


The Right of Withdrawal and Exchange
When shopping through glerups.com's online shop, you have 30 day of Right to Withdraw and Exchange the goods from the day you receive them. Meaning you can receive the package, pack the items out and see if they are as expected and the size fits.

Terms of using the Right of Withdrawal or Exchange
The goods are sent to glerups.com in the same condition and quantity as on delivery. This includes that the goods must be unused and in original packaging. It is not required that the packaging is unbroken.

The goods and a copy of relevant invoice are sent to the following address of return:
Glerups
27 Pleasant St
Newfields, New Hampshire
03856 USA

glerups.com recommends that the product is sent as a package, which makes it possible to trace the shipment. By this any doubt is removed whether the goods have been delivered to glerups.com or not, and you have the opportunity to advertise for the package if no delivery should have taken place.


Cancel/return and exchange order
When making your purchase on glerup's website, you as a customer have 30 days right to cancel/return or exchange your order from the day you receive the item. This means that you as a customer can receive the item, unpack it and see if it is as expected and that the size fits.
The condition for the cancellation/return or exchange is that glerups.com receives the goods in the same condition and quantity as in delivery. This includes the product being unused and in original packaging. However, it is not a requirement that the packaging is unbroken.
The item and copy of the corresponding invoice is sent to the following return address:

Glerups
27 Pleasant St
Newfields, New Hampshire
03856 USA

glerups.com recommends that the product is returned with gls and that the item is shipped as a package item. Thus, any doubts as to whether the product has been delivered to glerups.com is avoided and you have the option to request tracking of the package if delivery is not completed.


The Right of Withdrawal
When The Right to Withdrawal is used, the cost of your purchase and the shipping fee get refunded. The shipping fee is not refundable if the original order consists of multiple items and only some of the items are withdrawn.

Withdrawal can also be done by refusing to receive the package or deliver it personally to us.

When glerups.com has received the returned item, you get an email confirming this. The email provides information of the subsequent process, and when you can expect to get your money refunded.

Expect a processing time up to 7-10 days on return packages, as all goods returned are checked systematically. The cost of your purchase is refunded to your account within a few days and latest 30 days after glerups.com has received and accepted the returned goods.

If you have paid by bank transfer when making your purchase, you must provide us with the registration number and account number for the account you want us to transfer the amount to.

When glerups.com has processed the withdrawn purchase and the amount is transferred to your account, we will send a credit note to your e-mail.

Note
The cost of returning the goods to glerups.com is the customer's own expense. This also applies if the customer refuses to accept his order. The package is rejected by glerups.com if it is returned as COD (cash on delivery) or without postage or with "no distribution".

Note
The Right of Withdrawal does not apply to custom made products.


The Right of Exchange

Is the product not as expected or have you ordered the wrong size, you can choose to exchange it. To facilitate the procedure, you must return the product and a copy of the relevant invoice and then order a new product through our online shop.

The first product purchased
When glerups.com receives the returned item we will refund the cost of purchase and delivery. The shipping fee is not refundable if the original order consists of multiple items and only some of the items are to be exchanged.

When glerups.com has received the returned item, you get an email confirming this. The email provides information of the subsequent process, and when you can expect to get your money refunded.

Expect a processing time up to 7-10 days on return packages, as all goods returned are checked systematically. The cost of your purchase is refunded to your account within a few days and latest 30 days after glerups.com has received and accepted the returned goods.

If you have paid by bank transfer when making the purchase, you must provide us with the registration number and account number for the account you want us to transfer the amount to.

When glerups.com has processed the returned item and the amount is transferred to your account, we will send a credit note to your e-mail.

The new product
When glerups.com receives your new order, you get a new order confirmation sent to your e-mail and your order is treated as a new purchase.
The Warranty Period of the new product is valid from the date you receive it.

Note
The cost of returning the goods to glerups.com is the customer's own expense. The package is rejected by glerups.com if it is returned as COD (cash on delivery) or without postage or with "no distribution".

Note
The Right of Exchange does not apply to custom made products.


Reimbursement
In the case of agreed discounts, returned goods or prepaid items that are canceled before shipment, there must be a full or partial refund of the purchase price. Repayment is usually done by a bank transfer; therefore glerups.com needs information about the registration number and account number for your bank account.


Privacy Policy
Glerups Inc, 27 Pleasant St, Newfields, New Hampshire, 03801 USA, is responsible for the information you providing us when you place an order.

We store your information (name, address, phone and e-mail) and use them for processing and monitoring your order and other expected service.

You are entitled upon request to gain insight into what personal information we hold about you and to oppose to a registration according to the rules of the Privacy Policy Act. If the information is incorrect, incomplete or irrelevant, you have the right to have information corrected or deleted.

If you want more information or want to change your personal information please contact glerups.com at the above address, by phone: 1-833-GLERUPS (1-833-453-7877) or email.

Your information will only be used by Aktieselskabet glerups.dk, Glerups Inc. and our trusted trading partner and data processor for handling and shipping orders:
Consignor A / S
JCD
US Postal


Customer Profile

When creating a customer profile online, you can edit your personal information or delete your profile. This requires you are logged into your personal page. You can log in when you finish your purchase or by the log in button located top right of the webpage. If you encounter problems or you want help to change or delete your personal information please contact glerups.com at the above address, by phone: 1-833-GLERUPS (1-833-453-7877) or email.


Custom made products
Do you have the need for customized slippers, you can contact glerups.com by phone: 1-833-GLERUPS (1-833-453-7877) or email.

Note
The Right of Withdrawal and Exchange do not apply to custom made products.


Processing of orders and delivery
Time of delivery

We try to process your order as quickly as possible, but expect a processing time up to 7 working days and in addition the time used for shipment.

Delivery method
The delivery date shown on the order confirmation is approximate. Once your order is shipped, you will receive an email with the exact delivery date.

Your order is shipped by US Postal Service, the day your order is processed. Packages which cannot be delivered by the postman can be collected at the nearest post office within the following 1-7 days.

If you do not collect the package at the post office within the 1-7 days, we regard it as if you take advantage of your right to withdraw. The costs for returning the package will be charged/deducted towards you.


Handling of personal data on glerups.com
We appreciate your interest in our products and your visit at www.glerups.com.

According to the Personal Data Protection Act you have the right to be informed about the processing of personal data. Furthermore, you will be asked to give us your consent of glerups.com process information about you.

We store your information (name, address, phone and e-mail) and use them for processing and monitoring your order and other expected service.

You are entitled upon request to gain insight into what personal information we hold about you and to oppose to a registration according to the rules of the Personal Data Protection Act. If the information is incorrect, incomplete or irrelevant, you have the right to have information corrected or deleted.

If you want more information or want to change your personal information please contact glerups.com at the above address, by phone: 1-833-GLERUPS (1-833-453-7877) or email.

glerups.com is secure! We use the latest security technology to encrypt all your personal information. This includes account numbers, addresses and other sensitive information. We encrypt this information using SSL 128-bit to send them securely over the Internet.

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