Terms and conditions for online shopping at glerups.dk

Check your order confirmation
When receiving your order confirmation, check that it agrees with your order placed. Contact glerups.dk immediately if you notice any errors.

General information about glerups.dk
Aktieselskabet Glerups.dk
Kelddalvej 27
DK-9600 Aars
Phone: +45 9866 6515
Email: glerups@glerups.dk
VAT. No.: 27160972

Payment
As a private customer, you are only able to pay for your goods with credit card. This method of payment is covered by the opposition system.

When paying with a credit card we will only subtract the subtotal of your purchase from your account when the item is shipped. You can pay with Dankort, eDankort, Visa, Visa Electron, MasterCard and Maestro.

The entered data is encrypted and cannot be read by others. Card information is sent through an encrypted connection to our server.

The opposition system
You can always oppose if an amount is deducted from your account and you can demonstrate:

• you have not received the product
• you have been exposed to a misuse of your credit card information
• you regret your purchase before receiving it, e.g. by refusing to receive it or not collect it at the post office
• the amount deducted from your account is higher than you authorized when placing the order

It is a condition that your opposition cannot be immediately refuted as false.

Delays
glerups.dk will contact you either by telephone or email, if any problem (in terms of production failures, delays, etc.) occurs when processing your order.
If your goods do not arrive within the agreed date, please contact us by phone: +45 9866 6515 or email.

Damage or defects
glerups.dk has a strict quality control, but errors may occur. If you receive a delivery with any defects, we will repair or exchange your item. Another opportunity is to get the price refunded, depending on the extent of the defect.

According to Consumer Contracts customers have a 2-year warranty on manufacturing and material defects from the day you receive the item. Damage to the product caused by improper use of it or normal wear and tear is not covered by the warranty.

If there are deficiencies, damages or other claims in the product, please contact glerups.dk as soon as possible. Remember to have your invoice and order confirmation ready when you contact us by phone: +45 9866 6515 or email.

Once you have received an answer, please send the defective product, a copy of the relevant invoice and a description of the defect to the following address:

Aktieselskabet Glerups.dk
Kelddalvej 27
DK-9600 Aars

Once we receive the defective item, we will contact you immediately by email, to discuss how we handle the case.

glerups.dk recommends that the product is returned with gls, and sent as a package, which makes it possible to trace the shipment. By this any doubt is removed whether the goods have been delivered to glerups.dk or not, and you have the opportunity to advertise for the package if no delivery should have taken place. The package is rejected by glerups.dk if it is returned as COD (cash on delivery) or without postage or with "no distribution".

Note
All exchanged products will renew their warranty period from the date the customer receives them.

Note
If the defects or damages occurred during shipping, you must contact gls, which is responsible for all deliveries from glerups.dk.

Receipt
Valid receipt is the order confirmation and/or the invoice on which the product is specified.

The Right of Withdrawal and Exchange
When shopping through glerups.dk's online shop, you have 30 day of Right to Withdraw and Exchange the goods from the day you receive them. Meaning you can receive the package, pack the items out and see if they are as expected and the size fits.

Terms of using the Right of Withdrawal or Exchange
The goods are sent to glerups.dk in the same condition and quantity as on delivery. This includes that the goods must be unused and in original packaging. It is not required that the packaging is unbroken.

The goods and a copy of relevant invoice are sent to the following address of return:

Aktieselskabet Glerups.dk
Kelddalvej 27
DK-9600 Aars

glerups.dk recommends that the product is returned with gls, and sent as a package, which makes it possible to trace the shipment. By this any doubt is removed whether the goods have been delivered to glerups.dk or not, and you have the opportunity to advertise for the package if no delivery should have taken place.

Cancel/return and exchange order
When making your purchase on glerup's website, you as a customer have 30 days right to cancel/return or exchange your order from the day you receive the item. This means that you as a customer can receive the item, unpack it and see if it is as expected and that the size fits.
The condition for the cancellation/return or exchange is that glerups.dk receives the goods in the same condition and quantity as in delivery. This includes the product being unused and in original packaging. However, it is not a requirement that the packaging is unbroken.
The item and copy of the corresponding invoice is sent to the following return address:

Aktieselskabet Glerups.dk
Kelddalvej 27
DK-9600 Aars

glerups.dk recommends that the product is returned with gls and that the item is shipped as a package item. Thus, any doubts as to whether the product has been delivered to glerups.dk is avoided and you have the option to request tracking of the package if delivery is not completed.

Download return form here.

The Right of Withdrawal
When The Right to Withdrawal is used, the cost of your purchase and the shipping fee get refunded. The shipping fee is not refundable if the original order consists of multiple items and only some of the items are withdrawn.

Withdrawal can also be done by refusing to receive the package.

When glerups.dk has received the returned item, you get an email confirming this. The email provides information of the subsequent process, and when you can expect to get your money refunded.

Expect a processing time up to 10 days on return packages, as all goods returned are checked systematically. The cost of your purchase is refunded to your account within a few days and latest 30 days after glerups.dk has received and accepted the returned goods.

If you have paid by bank transfer when making your purchase, you must provide us with the registration number and account number for the account you want us to transfer the amount to.

When glerups.dk has processed the withdrawn purchase and the amount is transferred to your account, we will send a credit note to your e-mail.

Note
The cost of returning the goods to glerups.dk is the customer's own expense. This also applies if the customer refuses to accept his order. The package is rejected by glerups.dk if it is returned as COD (cash on delivery) or without postage or with "no distribution".

Note
The Right of Withdrawal does not apply to custom made products.

The Right of Exchange
Is the product not as expected or have you ordered the wrong size, you can choose to exchange it. To facilitate the procedure, you must return the product and a copy of the relevant invoice and then order a new product through our online shop.

The first product purchased
When glerups.dk receives the returned item we will refund the cost of purchase and delivery. The shipping fee is not refundable if the original order consists of multiple items and only some of the items are to be exchanged.

When glerups.dk has received the returned item, you get an email confirming this. The email provides information of the subsequent process, and when you can expect to get your money refunded.

Expect a processing time up to 7-10 days on return packages, as all goods returned are checked systematically. The cost of your purchase is refunded to your account within a few days and latest 30 days after glerups.dk has received and accepted the returned goods.

If you have paid by bank transfer when making the purchase, you must provide us with the registration number and account number for the account you want us to transfer the amount to.

When glerups.dk has processed the returned item and the amount is transferred to your account, we will send a credit note to your e-mail.

The new product
When glerups.dk receives your new order, you get a new order confirmation sent to your e-mail and your order is treated as a new purchase.
The Warranty Period of the new product is valid from the date you receive it.

Note
The cost of returning the goods to glerups.dk is the customer's own expense. The package is rejected by glerups.dk if it is returned as COD (cash on delivery) or without postage or with "no distribution".

Note
The Right of Exchange does not apply to custom made products.

Reimbursement
In the case of agreed discounts, returned goods or prepaid items that are cancelled before shipment, there must be a full or partial refund of the purchase price. Repayment is usually done by a bank transfer; therefore glerups.dk needs information about the registration number and account number for your bank account.

Privacy
The stock company Glerups.dk, Kelddalvej 27, DK-9600 Aars, CVR 27160972, is responsible for the information you provide to glerups.dk when ordering a product.

We store your information (name, address, phone and e-mail) and we use them for processing and follow-up on your order as well as for other corresponding services.

You may, upon request, receive insight into your registered personal information and object to a registration under the terms of the Personal Data Act.
Should any of the information be incorrect, incomplete or irrelevant, you have the right to have the information corrected or deleted.

If you would like more information or change of your data, please contact glerups.dk at the above address, phone: +45 98 66 65 15 or by e-mail.

Your information will only be used by Aktieselskabet glerups.dk and our trusted trading partner and data processor for handling and shipping orders:
Consignor A/S
JCD
gls

Customer Profile
By creating a customer profile, you can edit your personal information online or delete your profile online. However, this requires that you are logged in to your personal account. You can log in when you finish your purchase or via the login button located at the top right of the website. If any problems arise or you would like help to change or delete your personal information, please contact glerups.dk at the above address, on telephone: +45 9866 6515 or by e-mail.
If you have created a customer profile, you can log in and sign up and / or unsubscribe from the newsletter.

Language and currency

Language
All agreements can be made in Danish or English. All information provided on the website is available in both languages, and it is possible to correspond with Glerups.dk in these languages.

Cost and currency
The goods can be paid with Danish Kroner (DKK) or Euros (€). The Danish translated webpage only accepts payment in Danish Kroner (DKK), and the English translate webpage only accepts payment in Euros (€).

VAT
All costs are including 25% VAT.

Existing regulations state that VAT should not be added to deliveries outside the EU. VAT will appear from the purchase until a delivery address outside the EU is stated.

Processing of orders and delivery
Time of delivery
We try to process your order as quickly as possible, but expect a processing time up to 7 working days and in addition the time used for shipment.

Denmark: approx. 3 working days
EU: approx. 14 working days
World: approx. 20 working days

Delivery method
The delivery date shown on the order confirmation is approximate. Once your order is shipped, you will receive an email with the exact delivery date.

Your order is shipped by GLS or UPS, the day your order is processed. Packages which cannot be delivered by the postman can be collected at the nearest post office within the following 7 days.

If you do not collect the package at the post office within the 7 days, we regard it as if you take advantage of your right to withdraw. The costs for returning the package will be charged/deducted towards you.

The order is send by gls Only a single shipping fee per order is charged. The shipping fee is based on the stated delivery address.

Delivery costs
Only one fee for delivery is charged per order.