If you are looking to exchange your glerups for a bigger or smaller size then simply go ahead and reorder the correct items directly on glerups.com at your convienence! Then to return the un-wanted or wrong size pair please continue by following the instructions below:
How to return the shoes to us:
- At glerups, you always have a full 60-day right of return.
- The item must be returned unused and without stains. We do not refund if there are visible stains and signs that the shoes have been used.
- When returning, you are responsible for the return shipping costs yourself.
- If you use the return label from our return portal, we deduct USD 10.00 when refunding the amount of your original order. Please note! Only orders made after December 5th 2022 can be returned using the return portal. If you ordered before this date, please use the return form which you can download here. For customers who have ordered prior to 5th December you may use a carrier of your choosing.
- Pack the item in the original glerups shoe box and shipping box/or paper and write your order number on a piece of paper - and place it in the box. You can find the order number in your order confirmation e-mail.
- Avoid sticking or damaging the original product/packaging.
Please send returns to: Glerups Inc., 27 Pleasant St., Newfields, NH 03856, USA.
Once we have received your return package, you can expect a processing time of up to 10 working days.
If we should have any questions, we will contact you directly. We wish you a very good day.